Listing ad removed from bulk feed months ago, but it still appears on Yahoo?
We send a bulk feed to Yahoo Real Estate every night. One real estate listing in that feed was removed last September, but the listing will not leave Yahoo. According to the info on this site, individual users are told to tell their bulk feed provider to remove the info from the feed and the listing will go away. In this case, it is not true and Yahoo has removed the option to contact them as a member (though they rarely answered anyway). Perhaps someone else out there has a clue what we can do to force Yahoo to remove the old property that has not been for sale in 6 months.
http://realestate.yahoo.com/Illinois/Schaumburg/631-duxbury-ln:3b1bfa1f7a15e4a96e8efaa9166c489c
There is a Yahoo Team member who oversees each of the different categories on the site. But none of them seem excited about the Real Estate section. All the effort goes into Finance, Sports, and Shine.
You can call 866-562-7219. That number is only for paying customers but that should include you. It is the Customer Service desk.
help.yahoo.com is worth trying. But they don’t answer you very explicitly. So explain your problem as clearly as you did in this question.
March 31st, 2010 at 10:30 am
http://search.yahoo.com/search?p=contact+yahoo&fr=ush-ans&ygmasrchbtn=Web+Search
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March 31st, 2010 at 10:44 am
There is a Yahoo Team member who oversees each of the different categories on the site. But none of them seem excited about the Real Estate section. All the effort goes into Finance, Sports, and Shine.
You can call 866-562-7219. That number is only for paying customers but that should include you. It is the Customer Service desk.
help.yahoo.com is worth trying. But they don’t answer you very explicitly. So explain your problem as clearly as you did in this question.
References :
March 31st, 2010 at 11:00 am
If it’s any consolation, there appear to be ads from 2008 still in there, too, which I am sure must be sold by now!
The FAQs appear to be written for the advertiser’s view of the pages, as I can’t see the links they refer to, for checking who sent in your feed.
One thing that may have happened was, there was a glitch on the day you tried to remove this listing. A strange thing to try, which MIGHT work, would be to put this property back into the feed for one day, then removing it the next. This might pick up this orphaned one. Of course it might just come up as a new separate listing, and that disappear te following day.
This is NOT an ordinary ad-removal issue, it is a technical problem with the site, and they should have someone prepared to accept a bug report. So approach it as a bug report, using your listing as evidence, rather than asking them to remove your listing.
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